Blog

Picking through the crumbs!

Crumbs the 46 store chain announced last week it was filing for bankruptcy and ceasing operation. I’ve read all the post mortem commentary on how this happened. They over expanded, they were poorly run their business model was vulnerable since...

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Ten Things retailers need to know about EMV

1. EMV stands for Europay MasterCard Visa 2. Credit card fraud in 2013 was estimated at $5.33 billion dollars world wide 3. October 2105 is the mandated date for retailers to be EMV compliant 4. Automated fuel dispensers (Gas Stations)...

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“Keeper of the Karma”

I had the distinct pleasure of visiting a great independent retailer last week. Being an unabashed admirer of small retail it was a treat seeing first hand of what it takes to survive and thrive in today’s hyper competitive marketplace....

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Mobile point of sale is quickly gaining popularity among small- and medium-sized retailers.

I was interviewed recently for an article written by Sue Hildreth which was published in Techtarget. The article offers some interesting perspectives from retailers on how they are embracing Mobile Point of Sale. Any retailer considering implementing a Mobile POS...

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Do you really want to know what your customers are thinking?

As with any retailer one of your major concerns is customer service. You coach your employees and do your best to resolve problems. Even for the most diligent retailer maintaining a high level of customer service and satisfaction is an...

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What retailers should know about selling to the various market segments?

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Now that we’ve identified the three major segments that makeup the market place let’s define them more finitely. Boomers: They were born between 1946 and 1964 and represent 80 million people. They tend to more traditional and have greater loyalty...

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To live with the masses sell to the classes!

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This is an expression I first heard years ago when I started my first company. It was at a business seminar presentation where the main speaker was a well known marketing guru. I still believe the basic premise of his...

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Disruptive technologies in retail

The term disruptive technology is being bandied about a lot recently. Like most people I haven’t given the term much thought until recently. In working with clients POS projects have grown in scope to include and myriad of associated technologies...

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