Blog

Who has access to your hosted data?

I am evaluation a hosted solution for client and last week in one of our conversations he asked, " who has access to my data"?  If we decided to use a hosted solution his entire inventory and customer database will be...

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The store of tomorrow, today

I had the opportunity to visit a truly progressive and innovative local retailer yesterday. The store is a liquor store in name only. They stock all the usual stuff with a great selection of wines, but what make this store different is the way...

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Indentity Crisis – follow-up

This is going to be a very brief post. In fact I wasn't going to post to my blog today until I saw this article from Forbes Magazine. The title of the article is " Three Attributes of Enormously Companies"....

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The identity crisis of the independant retailer

I recently spoke at  event for retailers. At these events in order to keep them lively I promote discussions and try to ask provocative questions. The general theme of my talk was the how the independent retailer can compete and win in today's market. We...

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WOW Apple and retail!!

A report just came out comparing the Apple stores retail sales to the top twenty best national retailers in the US. The results are astounding. The Apple stores are averaging over $5600 in sales per square foot. This compares to the average...

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Customer service, the other perspective

In surveys conducted by BIGresearch independent retailers have always rated higher than their big box competitors for delivering better customer service. This has been one of the distinctions that the independent could look to as a competitive advantage. This past weekend I had two experiences that...

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Numbers Numbers Everywhere but

I follow a number of retail blogs, the NRF daily report and various other sources of retail trends. Having said that I a bit confused. All the numbers have implications, but which ones are really the most accurate indicators. Here a...

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Numbers Numbers Everywhere but

I follow a number of retail blogs, the NRF and other sites that provide great insight into retail trends. The more I look at the numbers the confused I am. Everybodys interpets the numbers differently and then forecasts the implications of...

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