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More retail disruption with the merger of CVS and Aetna

The “disruption” in retail takes another interesting turn with the possible merger of CVS and Aetna. The goal for CVS is to drive those insured under Aetna health insurance to their locations for prescriptions and the walk in health clinics....

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Retail is under enormous pressure but is it on a death spiral? The fact is that it’s a mixed bag of data some positive some negative. Let’s take a look: The U.S. has 23.5 sq. feet of retail space per...

12 things retailers can learn from the United Airlines PR disaster

We’re not happy until you’re not happy! I heard this line used by a business analyst when discussing a new possible new slogan for United Airlines. It baffles me how supposed smart people can make such dumb mistakes. The default...

The 3P approach to solving difficult problems

I just read an interesting article about Robbie Bach’s 3P framework for change. His book Xbox Revisited explains the 3P process which is a game plan for reducing complex problems or processes to simple steps. His quote, “I believe that...

Data, retail and political!

We may have learned an interesting lesson on the use and source of data based on the election results. I’ve been a 100% proponent that in retail of the adage that” if you can’t measure it you can’t manage it”....

Move it or lose it!

In retail parlance moving inventory historically referred to sales or sell through, but now it taken on an additional meaning. The goals of a well run retail store is to have the right inventory at the right time and the...

Disrupt you!

At a recent conference I attend in Dallas the major theme was “Disruptors”. They defined disruptors as companies or processes that have a significant impact on a market by either changing the way business is done or reinventing the business,...

Oreo cookies, so black and white!