Blog

Retail is under enormous pressure but is it on a death spiral? The fact is that it’s a mixed bag of data some positive some negative. Let’s take a look: The U.S. has 23.5 sq. feet of retail space per...

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12 things retailers can learn from the United Airlines PR disaster

We’re not happy until you’re not happy! I heard this line used by a business analyst when discussing a new possible new slogan for United Airlines. It baffles me how supposed smart people can make such dumb mistakes. The default...

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The 3P approach to solving difficult problems

I just read an interesting article about Robbie Bach’s 3P framework for change. His book Xbox Revisited explains the 3P process which is a game plan for reducing complex problems or processes to simple steps. His quote, “I believe that...

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Data, retail and political!

We may have learned an interesting lesson on the use and source of data based on the election results. I’ve been a 100% proponent that in retail of the adage that” if you can’t measure it you can’t manage it”....

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Move it or lose it!

In retail parlance moving inventory historically referred to sales or sell through, but now it taken on an additional meaning. The goals of a well run retail store is to have the right inventory at the right time and the...

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Disrupt you!

At a recent conference I attend in Dallas the major theme was “Disruptors”. They defined disruptors as companies or processes that have a significant impact on a market by either changing the way business is done or reinventing the business,...

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Customer loyalty turned upside down!

Sometimes you step back and think, who thought this was a good idea. I received my monthly cable bill yesterday which includes my internet, phones and cable TV. The bill reflected a $50 increase or about 20 %. My cable...

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