1. Technology that lags behind their expectations 2. Restrictive return policies, especially “All sales are final” 3. Gift cards that expire 4. Inability to return on line purchases in the store 5. Excessive communication by email, text or social media...
Read More1. Happy employees are the linchpin for creating loyal customers 2. It’s essential you know who your best customers are and treat them as your best customers 3. All customers are not created equal but they all count 4. Having...
Read MoreDespite the downward trend of gases prices why haven’t we seen a commiserate increase in retail sales? The most recent report on retail sales indicates a weakening of the retail sector. Analysts have offered a myriad of opinions on why...
Read More1. Every system can be hacked your goal is to mitigate your risk 2. Your connection to the internet is your more vulnerable access point 3. Keep your firewalls and antivirus software updated. 4. Make a list of all third...
Read MoreI attend the National Retail Federation Show in New York City for the thirtieth time two weeks ago. The show is a must for anyone like me who is involved in retail technology. This is the “toy store” of retail...
Read MoreI was recently interviewed by Justin Guinn, retail market researcher at Software Advice, a Gartner company. Our conversation focused on the many issues small retailers face when deciding how to select and implement a new POS system. Given two-thirds of...
Read MoreIn a recent article Retail Drive published a list from industry experts listing 11 predictions for 2016. One in particular from Steve Barr caught attention: Forget about the transaction, it’s about the interaction! Steve Barr, Retail and Consumer sector leader, PwC: Creating...
Read MoreTis the season of make or break for many retailers. The consequences of a poor Christmas selling season for many independent retailers is dramatic since for some Christmas represents up to 30% of their annual sales. Early indications are that...
Read More