A place where everybody knows your name!
That line is part of the theme song of one the greatest sitcoms of all time, Cheers. After college a group of us hung out in a local pub that was at the time was our version of Cheers. When...
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The EMV liability shift gets very murky!
According to new research provided from our friend Tom McCrohan of CLSA America's Research, less than 6 % of overall US merchants were set to meet the EMV deadline of October 1, 2015 for the shift of liability of fraudulent...
Read MoreRetailers are you ready for the EMV deadline? The statistics say no!
The new EMV Chip Technology is more secure than magnetic card readers and will reduce credit card fraud. 59% of retail locations will be EMV-compliant by the end of 2015. 70% of U.S. credit cards will be EMV cards by the end of 2015....
Read MoreThe vertical dilemma of retail!
The retail marketplace is defined by vertical segments, typically by size and type of retail. Each segment has its own unique challenges and characteristics. There is however one common trait that cuts across all verticals, that being the internal silos....
Read MoreCustomer surveys, are they really credible?
I just went through the car buying experience for about the twentieth time. In all candor the salesperson, the sales manager and business manager were efficient and very respectful of my time. I set the parameters immediately for the car...
Read MoreConsistency is the key to success in retail!
A successful retail operation is about consistency. Customers become comfortable with certain stores based on a number of factors: Ease of shopping, knowledgeable staff, product assortment, appreciation shown for their business and of course pricing is always a consideration. I...
Read MoreWindows XP – another milestone passes ending all Microsoft support for the aged OS
This was copied from a STCR newsletter. I felt it was worth reposting due to the security implications. Windows XP, which has been without Microsoft update support since April 2014, is on the radar again. Microsoft originally said it would stop shipping...
Read MoreWhat does the culture of a company mean?
I hear this so often from clients, our culture is to be more responsive to customers, or customer centric or other variations of the same theme. It’s an aspiration of how the retailer wants to be perceived because their lifeblood...
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