I was recently interviewed by Justin Guinn, retail market researcher at Software Advice, a Gartner company. Our conversation focused on the many issues small retailers face when deciding how to select and implement a new POS system. Given two-thirds of...
Read MoreIn a recent article Retail Drive published a list from industry experts listing 11 predictions for 2016. One in particular from Steve Barr caught attention: Forget about the transaction, it’s about the interaction! Steve Barr, Retail and Consumer sector leader, PwC: Creating...
Read MoreTis the season of make or break for many retailers. The consequences of a poor Christmas selling season for many independent retailers is dramatic since for some Christmas represents up to 30% of their annual sales. Early indications are that...
Read MoreThat was Mark Twain’s response to the rumor that was a gravely ill and died. The rumor that retail is dying gains momentum every year as we approach Black Friday and Cyber Monday. There is no question that retailers are...
Read MoreThat line is part of the theme song of one the greatest sitcoms of all time, Cheers. After college a group of us hung out in a local pub that was at the time was our version of Cheers. When...
Read MoreAccording to new research provided from our friend Tom McCrohan of CLSA America's Research, less than 6 % of overall US merchants were set to meet the EMV deadline of October 1, 2015 for the shift of liability of fraudulent...
Read MoreThe new EMV Chip Technology is more secure than magnetic card readers and will reduce credit card fraud. 59% of retail locations will be EMV-compliant by the end of 2015. 70% of U.S. credit cards will be EMV cards by the end of 2015....
Read MoreThe retail marketplace is defined by vertical segments, typically by size and type of retail. Each segment has its own unique challenges and characteristics. There is however one common trait that cuts across all verticals, that being the internal silos....
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