Aspirational vs. Operational
The first step in every consulting project I've been involved with starts with is defining the needs and the goals of the project. The needs are typically the business objectives the client hope to achieve. For my clients who are...
Read MoreLessons from the Southwest Airline debacle!!!
The Southwest travel fiasco that effected thousands of travelers and cost the airline over $800 million in compensation claims has been well documented. On a micro level the issue that caused their problem is a mindset that is "if it...
Read MoreChristmas 2022 are you ready?
Running a retail business during Covid proved to be extremely challenging even for those retailers with sophisticated technology. BOPIS with all its variables pressed retailers to come up solutions on the fly. The question is what challenges will retailers face...
Read MoreIs Great the enemy of Good?
Retail is now in a phase of transition. On line shopping is flattening and in-store sales are growing. Retailers are struggling to upgrade their store systems to meet high consumer expectations. The questions are: Do I rip and replace with...
Read MoreLooking back, planning forward!
If you're a retailer that has faced the challenges of Covid and remained in business you're a survivor. Now that you have weathered the critical part of the retail calendar which for many independent stores determines their annual profit it's...
Read MoreSupply Chain effect on the independent retailer
[caption id="attachment_920" align="alignnone" width="450"] 49125610 - red christmas gift card with wine ribbon and gold snowflakes[/caption] The world wide supply chain issue reportedly will affect all retail segments but will be particularly hard on the smaller retailer. Wal-Mart, Target and...
Read MoreCalculating the TCO- Total Cost of Ownership
[caption id="attachment_1202" align="alignnone" width="450"] You decided as a retailer you need to replace your current store systems to compete in today's Omni-channel, digital retail environment. The first step in the process is to document features and requirements the new system...
Read MoreHow to choose the right POS system for your store:
Choosing the right point–of- sale (P.O.S.) system for your store can be a confusing project. Where do you start? What questions should you ask? How much technical expertise do you need? There are common questions, so let’s examine the process....
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