Disrupt you!
At a recent conference I attend in Dallas the major theme was “Disruptors”. They defined disruptors as companies or processes that have a significant impact on a market by either changing the way business is done or reinventing the business,...
Read MoreCustomer loyalty turned upside down!
Sometimes you step back and think, who thought this was a good idea. I received my monthly cable bill yesterday which includes my internet, phones and cable TV. The bill reflected a $50 increase or about 20 %. My cable...
Read MoreRetail abrasion- Things that irate your customers the most!
1. Technology that lags behind their expectations 2. Restrictive return policies, especially “All sales are final” 3. Gift cards that expire 4. Inability to return on line purchases in the store 5. Excessive communication by email, text or social media...
Read More10 Obvious things every retailer should know!
1. Happy employees are the linchpin for creating loyal customers 2. It’s essential you know who your best customers are and treat them as your best customers 3. All customers are not created equal but they all count 4. Having...
Read MoreWhere’s the retail bump with gases prices so low?
Despite the downward trend of gases prices why haven’t we seen a commiserate increase in retail sales? The most recent report on retail sales indicates a weakening of the retail sector. Analysts have offered a myriad of opinions on why...
Read MoreData security for retailers is more than protecting POS transactions!
1. Every system can be hacked your goal is to mitigate your risk 2. Your connection to the internet is your more vulnerable access point 3. Keep your firewalls and antivirus software updated. 4. Make a list of all third...
Read More10 Takeaways from the NRF’s Big Show!
I attend the National Retail Federation Show in New York City for the thirtieth time two weeks ago. The show is a must for anyone like me who is involved in retail technology. This is the “toy store” of retail...
Read More