Profile: Madison Square Garden Madison Square is located in New York City and is the home arena of the New York Knicks and Rangers. It also hosts many premiere events and concerts. They have over a dozen retail outlets within the Garden. To determine the best POS, inventory control application software to meet the current needs and anticipated growth over the next seven to ten years. The discovery phase of the project included the evaluation of their current system which was being used for retail sales and food and beverage sales. A determination had to be made if the food and beverage could be customized to meet the needs of the retail outlets this resulted in a "GAP" analysis to document the features that were missing. Once it was decided that a separate retail system was required a "System Needs" document was developed detailing the system requirements for, POS, merchandising, purchasing and receiving, customer tracking and Ecommerce. The project is currently is the vendor evaluation stage of the project. Profile: Green Demolitions Green Demolitions is a very unique and one of a kind business. They have three stores which sell luxury commercial surplus or donated kitchens, home décor and bathroom fixtures. Many items are donated by people who wanted these item recycled rather dumped in a land fill. The donor receives a tax credit and the profits from Green Demolitions fund a drug recovery program. Step one was to detail all the current procedures and paper flow and make recommendations on improving these processes before writing a "Systems Needs" document. The goal was to find a system that was flexible enough to meet most of the needs out of the box. Once a system was selected from the final three vendors we were able to define and detail the "GAP" analysis. The "GAP" analysis became the blue print for writing a design document for the customizations that were needed to provide that functions not in the system out of the box. They have been up and running on their new system successfully for a year. Profile: Connecticut Appliance & Fireplace Distributors CAFD is retailer and distributor of appliances and fireplaces. Their primary customers are homeowners, builders, and kitchen design firms. The sell, deliver, install and service all their products. There were using a legacy version an accounting program for Order Entry, Accounts Receivable, AP and GL. Orders were from salesmen's order copies and the back office was responsible for reconciling orders, cash and following up with customers. The goal was to find a totally integrated solution where orders are entered into the system by the salespeople and credit card processing was integrated. It was also necessary for the system to interface with Retail Deck an online resource for checking product availability from distributors and placing orders. They were also looking for functionality for scheduling deliveries and service calls. Another challenge was to export as much inventory and vendor information from their existing system into the new system. Three vendors were invited onsite to demonstrate their software, two were asked back for a second demo and finally one vendor was selected. Their new was installed three months ago and they still in the learning pahase of the project.