Retail abrasion- Things that irate your customers the most!

1. Technology that lags behind their expectations
2. Restrictive return policies, especially “All sales are final”
3. Gift cards that expire
4. Inability to return on line purchases in the store
5. Excessive communication by email, text or social media that has no substance or value proposition
6. Constant out of stocks of key or promoted items
7. Slow or cumbersome checkouts
8. Inadequate store signage
9. Not being recognized as a good –valued customer
10. Not being responsive in resolving problems or issues