Ten questions to ask perspective vendors before upgrading your POS system!
- Is your system EMV complaint?
- Is your inventory updated in real time?
- Can you see a single view of a customer’s purchase history across all channels, in-store and online?
- Does your system offer an integrated e-commerce platform?
- Does your system integrate with social media for marketing purposes?
- Is the data in your system easily accessible for reporting and analysis?
- For multi-store operations is the data from the stores replicated back to your central office in a timely fashion?
- What value added services do you provide to help me better utilize your system?
- Do you have a user conference where you solicit feedback and input from retailers?
- Does your system offer a Mobile POS solution that would allow us to enhance the customer experience in our store?
Bonus: This is the question you need to answer as a retailer:
Is your organization ready to adapt and change?
Resistance to change is the biggest inhibitor to successful implementation of a new system.