FAQ

Is a single store doing two million dollars in annuals big enough to warrant a Point-of-Sale Retail Management Software System?

Two million dollars a year in annual sales is certainly sufficient sales volume to warrant a Point-of-Sale retail management system. System prices have become more affordable even for stores doing one million dollars in sales.

How long should it take a retail store to recover the cost of a POS system?

A store should be able to recover the cost of their system within three to four years. There are a number of variables that contribute to your “Return on Investment.” The most significant factor is how aggressive a store becomes in utilizing the information they can get from their retail management system.

I have an existing custom POS system that doesn’t seem to have the features to meet our needs. Is time for me to consider replacing the system?

Not necessarily, the first step should be to thoroughly evaluate your needs to determine if your existing can meet those needs. In many instances, stores are simply under utilizing their systems and by adding a few customized reports their needs are met.

What is the single most critical step for a store when implementing a POS system?

The most critical step is unquestionably building the inventory database. Store don’t typically spend enough time in setting up the departments, categories, seasons and other special characteristics of their inventory before they begin data entry. Your inventory database structure will dictate the quality of the information you will be able to get from your system.

What is the biggest obstacle a retail store faces when implementing a retail management system?

People are the biggest obstacle. Systems force change on people and the way they do their job. Management and employees need to have a clear understanding of the challenges that they will face during the transition period, and need to develop a well thought out plan to ease the transition.

Is collecting customer sales data and offering rewards when they reach dollar thresholds the best approach to create customer loyalty?

People are the biggest obstacle. Systems force change on people and the way they do their job. Management and employees need to have a clear understanding of the challenges that they will face during the transition period, and need to develop a well thought out plan to ease the transition.