Three tips for an easier POS Implementation
I was recently interviewed by Justin Guinn, retail market researcher at Software Advice, a Gartner company. Our conversation focused on the many issues small retailers face when deciding how to select and implement a new POS system. Given two-thirds of...
Read MoreRetail Drive 11 predictions for 2016
In a recent article Retail Drive published a list from industry experts listing 11 predictions for 2016. One in particular from Steve Barr caught attention: Forget about the transaction, it’s about the interaction! Steve Barr, Retail and Consumer sector leader, PwC: Creating...
Read MoreWhen HO HO HO becomes OH OH OH!
Tis the season of make or break for many retailers. The consequences of a poor Christmas selling season for many independent retailers is dramatic since for some Christmas represents up to 30% of their annual sales. Early indications are that...
Read More“The rumors of my death have been greatly exaggerated”.
That was Mark Twain’s response to the rumor that was a gravely ill and died. The rumor that retail is dying gains momentum every year as we approach Black Friday and Cyber Monday. There is no question that retailers are...
Read MoreA place where everybody knows your name!
That line is part of the theme song of one the greatest sitcoms of all time, Cheers. After college a group of us hung out in a local pub that was at the time was our version of Cheers. When...
Read MoreThe EMV liability shift gets very murky!
According to new research provided from our friend Tom McCrohan of CLSA America's Research, less than 6 % of overall US merchants were set to meet the EMV deadline of October 1, 2015 for the shift of liability of fraudulent...
Read MoreRetailers are you ready for the EMV deadline? The statistics say no!
The new EMV Chip Technology is more secure than magnetic card readers and will reduce credit card fraud. 59% of retail locations will be EMV-compliant by the end of 2015. 70% of U.S. credit cards will be EMV cards by the end of 2015....
Read MoreThe vertical dilemma of retail!
The retail marketplace is defined by vertical segments, typically by size and type of retail. Each segment has its own unique challenges and characteristics. There is however one common trait that cuts across all verticals, that being the internal silos....
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