Customer surveys, are they really credible?
I just went through the car buying experience for about the twentieth time. In all candor the salesperson, the sales manager and business manager were efficient and very respectful of my time. I set the parameters immediately for the car...
Read MoreConsistency is the key to success in retail!
A successful retail operation is about consistency. Customers become comfortable with certain stores based on a number of factors: Ease of shopping, knowledgeable staff, product assortment, appreciation shown for their business and of course pricing is always a consideration. I...
Read MoreWindows XP – another milestone passes ending all Microsoft support for the aged OS
This was copied from a STCR newsletter. I felt it was worth reposting due to the security implications. Windows XP, which has been without Microsoft update support since April 2014, is on the radar again. Microsoft originally said it would stop shipping...
Read MoreWhat does the culture of a company mean?
I hear this so often from clients, our culture is to be more responsive to customers, or customer centric or other variations of the same theme. It’s an aspiration of how the retailer wants to be perceived because their lifeblood...
Read MoreTen questions to ask perspective vendors before upgrading your POS system!
Is your system EMV complaint? Is your inventory updated in real time? Can you see a single view of a customer’s purchase history across all channels, in-store and online? Does your system offer an integrated e-commerce platform? Does your system...
Read MoreAre you a proactive or reactive retailer?
Here are ten questions that will help you make that determination! Are you open to new technologies that will help you better connect to your customers? Have you taken the necessary steps to be EMV complaint by October 1st. 2105?...
Read MoreThe minimum wage debate in retail, a practical solution!
The debate is on, what effect will the increase in the minimum wage have on independent retailers? Some states and even some cities have taken it upon themselves to mandate the new minimum wage at between $12.50- $15.00 an hour...
Read MoreSix things you should know about EMV compliance and the liability shift!
October 15 of this year is the target date for retailers to implement the new EMV credit card standard. Retailers are not mandated to have the new technology in place, and in fact it is estimated that over 50% of...
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