Blog

Layaway is back!

Again a version of “what’s old is new again”. Layaway was once used as a “pay over time method” which allowed customers to have merchandise held allowing and make incremental payments overtime. It actually pre-dates credit cards as a method...

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Did Ya Know?

    1. Retailers who believe that that creating a customer loyalty program will cost them rather than creating  incremental business are lost!  2. You can’t have loyal customers without loyal employees. They go hand and hand.  3. Being defense...

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I love my device!!!!

Apple in a much anticipated announcement yesterday introduced their new iPhone. It has a bunch of new features and upgrades from the iphone 4S. It’s 18% thinner, offers faster wireless 4GLTE vs. 3G, larger screen and higher resolution. In October...

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Showrooming!

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Showrooming is a term used to describe when consumers browse items at a brick-and- mortar store and then compare prices online. This has become another obstacle that retailers must face in a highly competitive landscape. As the consumer becomes more...

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An educated customer………

“An educated customer is our best customer” was the slogan of one of New York’s iconic independent retailers, Sy Syms. Syms introduced this motto in 1974 as the center piece of his advertising and marketing. His concept was to sell...

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The bad news is I got hacked. The good new is…………

One of my email accounts got hacked earlier this week. I’m not sure exactly how it happened but it wasn’t all bad. This is the email that was sent to everyone in my address book. I really hope you get...

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Get your head out of the clouds!

Get your head out the clouds and pay attention! That’s a refrain I heard hundreds of times in grade school. Now in the age of cloud computing it’s taken an entirely different meaning. The terms cloud, cloud computing and SaaS...

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Festina Lente!

Since I took three years of Latin in high school I've been intrigued by Latin expressions. They make a point very succinctly. They newest expression I learned is Festina lente which means “make haste slowly”. This should become the watchword...

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