Surrounded by retail giants how do you survive and grow. The demise of the independent retailer has been forecast for years. The reality is that 25% of consumers prefer shopping at independents for the following reasons: • You tend to...
Read MoreAnyone old enough to remember the John Housman commercial for Smith Barney from 1979, “They make money the old fashion way they earn it” is old enough to remember the pre- digital, pre social media age. I think this same...
Read MoreThe events of the recent plane crash of Asiana flight 214 in San Francisco are now focused on the NTSB investigation to determine the cause of the crash. The one word that is being repeated over and over is the...
Read MoreChoosing the right point-of-sale (POS) system for your store can be a daunting and confusing project. The most common questions I receive from retailers are these: Where do I start? What questions should I ask? How technical do I need...
Read MoreOne of my clients just went on-line with their new POS system last week. They were replacing a legacy system which was lacking many features and was truly restricting their ability to effective manage their business. The key store management...
Read MoreSolution selling is not a commodity sale of simple choices. If you want to earn the right to use the term “consultative sales” then be prepared to challenge your perspective client by using no as the impetus to offering creative...
Read MoreYou never know where you’re going to get and idea or something that sparks a positive reaction. I was watching Bar Rescue on the Spike TV last week and bam one comment made by the host Jon Taffer really resonated...
Read More6. Not involving the key users in the selection process: This is often reaped mistake where management makes all the decisions when selecting a new system. The key users should be involved in the selection process. They are much more...
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